Horison Ultima Semarang

We stayed during Ied Mubarak holiday for 4 days/3 nights in April 2025. We booked 2 connecting rooms for my family (4 persons). I chose this hotel because it has swimming pool and gym, we used to exercise daily. In fact, the gym was closed for long term maintenance. It should be declared and crossed out from the hotel facility so we noticed from beginning, not surprised on site. The rooms at a glance were ok but when we looked to the interior were lousy. The curtain, gordyn, and bed lamps, dirty and stained. My children room has no curtain, so direct sunshine and very hot during the day. The towel seemed already used for years. not soft, looks lousy and the color not pure white as normally hotel towel. Each room provided safety box but no function at all. if you see the direction on the safety box (see the photo), it supposed has red button inside the box but no button at all. The safety box used 4 battery. In my room has only 2 batteries out of 4 and already expired since March 2018. My children' room has 4 battery but also not functioned. the button numbers and keys cant be pressed so we cant keep important and valuable items inside it. The swimming pool were crowded and the water was dirty. the hotel supposed to overall cleaning to the pool due to holiday seasons but the water obviously dirty. The parking lot is low maintenance, dirty, and rubbish everwhere. the Horison Ultima was only 3 years old last December 2024 as I saw from the stickwerck at lobby. The hotel was Star Hotel and changed to Horison Ultima. The parking lot was narrow and limited. For location is ok, near Java Mall. good for morning walk. the hotel staffs were polite and fast response. the amenities for 4* hotel is good enough. the mini fridge in the room is ok as well as the Aircon. If I may advise the management, please take serious attention to the cleanliness and maintenance also room refurbishment to the lousy interior inside as top priority.

As one of the Hotel chain big names in Indonesia, Horison should have a better quality hotel. The hotel bed sheets was musty smell (sorry).

Pool was beautiful but it closes so early, when I try to swim at night after a long day of work it is not permitted Food was ok but some staff not able to communicate in english Overall location os good

The hotel rooms look very old.no maintenance, no hot water bathroom, shower not working properly.over all the hotel needs renovations.breakfast was very bad.it was not fresh at all. wouldn't advice anyone to stay in this hotel.

Nice pool ,, but old hotel cleaness need to improve and water a bit smell

Hotel is clean and comfortable. The staffs incl. the valet assistants are very friendly and professional client oriented. Th situation of the hotel was perfect, not in the city center but close to it. Accessibility is also OK. This is my second time staying at this hotel.